Privacy Policy

Introduction

This Privacy Policy applies to Aura Smart Solution ("Aura", "we", "our" or "us") and describes how we handle personal data relating to our customers, prospective customers, website visitors and other individuals who interact with us.

This Policy applies when you interact with us through our website, WhatsApp, telephone, social media platforms, advertisements, showroom, authorised dealers, installation services, warranty services, maintenance services or customer support channels.

By providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by applicable law, we will seek the appropriate consent before processing your personal data.

Personal Data We May Collect

Depending on how you interact with Aura Smart Solution, we may collect personal data including:

• Contact information such as your name, mobile number, telephone number and email address.
• Installation and service information such as your installation address, property location, door type, door measurements and photographs of your door where provided for product suitability assessment.
• Purchase information such as products purchased, order details, transaction records, installation records and payment status.
• Warranty and after-sales information including product model, product serial number, purchase date, installation date, service history, reported issues and repair information.
• Communication records including enquiries, messages and conversations made through WhatsApp, telephone, email, website forms or social media platforms.
• Technical information that may be collected when you use our website, including IP address, browser type, device type and website usage information.
• Other information that you voluntarily provide to us in connection with an enquiry, purchase, installation, warranty claim or customer service request.

How We Collect Personal Data

We may collect your personal data directly from you when you:

• Submit an enquiry through our website.
• Contact us through WhatsApp, telephone or email.
• Communicate with us through Facebook, Instagram or other social media platforms.
• Request a quotation or product recommendation.
• Visit our showroom or arrange an appointment.
• Purchase an Aura smart lock or related product.
• Arrange professional installation services.
• Register or request warranty and after-sales support.
• Request maintenance, troubleshooting or repair services.
• Interact with one of our authorised dealers or service partners.
• Respond to our advertisements or promotional campaigns.

We may also receive personal data from authorised dealers, installers, service providers or business partners where it is necessary to process your order, coordinate an installation or provide customer support.

How We Use Your Personal Data

Aura Smart Solution may process your personal data for purposes including:

• Responding to your questions and enquiries.
• Providing product recommendations and quotations.
• Processing and managing customer orders.
• Scheduling and carrying out smart lock installations.
• Determining product suitability based on your door structure.
• Managing payments and transaction records.
• Providing warranty and after-sales services.
• Providing technical support, maintenance and repairs.
• Maintaining customer and service records.
• Communicating important product or service information.
• Improving our products, services and customer experience.
• Managing our authorised dealer and service network.
• Preventing fraud, misuse or security incidents.
• Complying with applicable legal and regulatory requirements.
• Sending promotional communications where you have agreed to receive them or where otherwise permitted by applicable law.

Smart Lock, Device & Mobile Application Data

Certain Aura smart lock models may operate with mobile applications, Wi-Fi connectivity, Bluetooth connectivity, cloud services or other third-party technology platforms.

Depending on the smart lock model and technology platform used, certain information relating to your smart lock may be processed by the device, associated mobile application or third-party service provider.

Such information may include device identification information, account information, device status, access records or other information required to provide connected smart lock functions.

Where an application or cloud service is operated by a third-party provider, the collection and processing of information by that provider may also be governed by the provider's own privacy policy and terms of service.

Aura Smart Solution does not control the independent privacy practices of third-party application and cloud service providers. Customers are encouraged to review the applicable privacy notices displayed within or alongside the relevant mobile application.

Biometric Information

Certain Aura smart lock models may support biometric authentication technologies such as fingerprint recognition, facial recognition or palm vein recognition.

Customers should only register biometric credentials for individuals who are authorised to use the smart lock and, where applicable, should obtain the appropriate permission from those individuals.

Disclosure of Personal Data

We do not sell your personal data.

Where necessary for the purposes described in this Privacy Policy, we may disclose or provide access to personal data to relevant parties including:

• Our employees and authorised personnel.
• Our in-house or authorised technicians and installers.
• Our authorised dealers and business partners.
• Delivery and logistics service providers.
• Payment and financial service providers.
• Website hosting and information technology service providers.
• Mobile application, cloud or smart lock technology providers.
• Professional advisers such as accountants, auditors or legal advisers.
• Government authorities, regulators or law enforcement agencies where required by law.

We seek to limit disclosure to information that is reasonably necessary for the relevant purpose and expect service providers handling personal data on our behalf to implement appropriate safeguards.

Authorised Dealers & Installation Partners

Aura Smart Solution may work with authorised dealers, installers, technicians or service partners in Malaysia to assist customers with product enquiries, purchases, installations and after-sales support.

Where your personal data needs to be shared with an authorised partner to fulfil your request, we will seek to disclose only the information reasonably required to provide the relevant service.

Customers should purchase Aura products through Aura Smart Solution or recognised authorised dealers to help ensure that they receive genuine products and the applicable official warranty and after-sales support.

International Data Transfers

Some technology, website hosting, cloud, analytics, advertising or mobile application service providers used in connection with our business may operate infrastructure or process information outside Malaysia.

Where personal data is transferred or processed outside Malaysia, we will take reasonable steps to ensure that such transfers are handled in accordance with applicable Malaysian personal data protection requirements.

Cookies, Website Analytics & Advertising

Our website may use cookies and similar technologies to support website functionality, understand website usage and improve the visitor experience.

Depending on the technologies enabled on our website, cookies or similar tools may also be used by analytics or advertising service providers to measure website traffic, campaign performance or interactions with advertisements.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some features or functionality of the website.

Marketing Communications

Where permitted, we may use your contact information to send you information about Aura products, promotions, new product launches or other relevant updates.

Marketing communications may be sent through channels such as WhatsApp, SMS, email or other communication platforms.

You may request to stop receiving direct marketing communications from us at any time by contacting Aura Smart Solution or using any available unsubscribe or opt-out method provided with the communication.

Opting out of promotional communications will not prevent us from contacting you about an existing order, installation, warranty, repair or other service-related matter.

Data Security

We take reasonable administrative, technical and organisational measures to protect personal data under our control against unauthorised access, loss, misuse, alteration, disclosure or destruction.

Access to personal data is intended to be limited to personnel and service providers who require the information for legitimate business and service purposes.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Customers should also take reasonable precautions to protect their own smart lock accounts, mobile devices, passwords and access credentials.

Data Retention

We retain personal data for as long as reasonably necessary to fulfil the purposes for which it was collected, including providing installation services, maintaining warranty records, delivering after-sales support and meeting legal, accounting or regulatory obligations.

When personal data is no longer reasonably required for the purpose for which it was collected and there is no legal or business reason requiring further retention, we will take reasonable steps to securely delete, destroy or anonymise the information.

Your Personal Data Rights

Subject to applicable Malaysian law, you may contact us regarding your personal data, including to:

• Request information about whether we process your personal data.
• Request access to personal data held by us.
• Request correction of inaccurate or incomplete personal data.
• Withdraw consent where processing is based on your consent.
• Request that we stop using your personal data for direct marketing.
• Raise a concern regarding how your personal data is handled.

We may request reasonable information to verify your identity before processing certain personal data requests.

Certain requests may be subject to limitations or exceptions under applicable law.

Personal Data Breaches

In the event of a personal data breach involving personal data under our control, Aura Smart Solution will assess the incident and take reasonable steps to contain, investigate and address the breach.

Where notification is required under applicable Malaysian personal data protection laws or regulatory requirements, we will take appropriate steps to notify the relevant authorities and/or affected individuals.

Third-Party Websites & Services

Our website or communications may contain links to third-party websites, mobile applications or platforms, including social media and communication services.

Aura Smart Solution is not responsible for the privacy practices of independent third-party websites or services. We encourage users to review the privacy policies of third-party services before providing personal data directly to them.

Changes to This Privacy Policy

We may review and update this Privacy Policy from time to time to reflect changes in our business operations, products, services, technology or applicable legal requirements.

The latest version will be published on our website with the corresponding "Last Updated" date.

We encourage visitors and customers to review this Privacy Policy periodically.

Contact Aura Smart Solution

For questions about this Privacy Policy, requests relating to your personal data or concerns about how your information is handled, please contact Aura Smart Solution.